Deliveroo, the global leader in premium food delivery and Dubai Airports have today launched the region’s first airport delivery service at Dubai International (DXB).
The unique concept – named DeliverooDXB – is a customer-centric airport initiative that enables time-starved passengers to get freshly-prepared food delivered straight to their boarding gates within minutes of ordering. Passengers simply place an order on Deliveroo’s app, website, or via the quick link on DXB’s high-speed, unlimited free Wi-Fi service known as ‘Wow-Fi’.
Following successful launch of the programme in Dubai, Deliveroo will look to bring the service to other international hubs around the world.
Eugene Barry, Executive Vice President of Dubai Airports’ Commercial and Communications group, said: “DeliverooDXB is a truly ground-breaking service that brings an extra level of convenience to our customers. Our mission to completely reinvent the airport experience is rooted in implementing innovative concepts, as demonstrated by this partnership with the world’s best food delivery brand. Now passengers can receive delicious food from our food & beverage outlets while they wait to board, all made possible by the expertise of Deliveroo and our world-beating Wow-Fi service.”
Anis Harb, Deliveroo General Manager, GCC, commented: “Deliveroo’s mission is to provide the best food delivery experience in the world, and there is no reason why that should be limited to the home or office. Joining forces with Dubai Airports is a strategic next step for us as we continue to revolutionise the way people order restaurant food. With our riders now delivering to the gate, there is no reason to miss breakfast, lunch or dinner even when passengers may only have minutes to spare before boarding.”
“We’re delighted to be participating in the launch of this exciting concept,” said Kevin Zajax, CEO of Emirate Leisure Retail. “We’re sure that passengers will appreciate the freshness and quality of the food that’s available at our restaurants.”
The service is currently available for passengers in DXB Terminal 3, A-Gates, with over 10 participating outlets including Costa, Giraffe, Café Chocolate, Picnic, Paul Bakery & Restaurant, Pulp Juice, Carluccio’s, Le Pain Quotidien and McDonald’s.
After six months, Dubai Airports will look to roll-out the service across further outlets and concourses at DXB.
The launch of DeliverooDXB is hot on the heels of several measures that have transformed Dubai International’s passenger experience. These include a free movie service with ICFLIX, an ongoing art initiative artDXB, Early Birds discounts of up to 25%, the first Jones the Grocer in an airport and a new sleep lounge ‘sleep ‘n fly’, with many other major projects in the pipeline
About Dubai Airports
- Dubai Airports manages the operation and development of both of Dubai’s airports – DXB and DWC.
- As integrator, Dubai Airports works to balance the interests of all stakeholders to maintain aviation growth, protect operational resilience and ensure that service providers collaborate to provide a safe and secure service and improve the experience of our customers whilst maintaining a sustainable business.
- DXB is the world’s number one airport in terms of international passenger traffic and number three globally in terms of total passenger traffic as reported by Airports Council International.
Deliveroo is an award-winning delivery service founded in 2013 by William Shu and Greg Orlowski. Deliveroo works with over 20,000 best-loved restaurants, as well as over 30,000 riders to provide the best food delivery experience in the world. Deliveroo is headquartered in London, with more than 1,000 employees in offices around the globe. Deliveroo operates in over 150 cities across 12 countries, including Australia, Belgium, France, Germany, Hong Kong, Italy, Ireland, Netherlands, Singapore, Spain, United Arab Emirates and the United Kingdom.